Refund and Returns Policy

Introduction

This Refund and Returns Policy outlines the terms and conditions governing returns, refunds, and exchanges for products purchased from https://www.qavro.store. By making a purchase, you agree to comply with this policy.

Eligibility for Returns and Refunds

Return Timeframe

You may request a return within 30 days of receiving your order. Items must be unused, in original packaging, and accompanied by proof of purchase.

Non-Returnable Items

The following items are not eligible for return:

• Personalized or custom-made products
• Digital downloads or software
• Items marked as final sale

Return Process

Initiating a Return

To initiate a return, contact our customer service team at [email protected] or +1 (469) 697-2597. Provide your order number and reason for return. We will provide return instructions and a return authorization if applicable.

Return Shipping

You are responsible for return shipping costs unless the return is due to our error. We recommend using a trackable shipping method and insuring the package.

Refunds

Processing Time

Refunds are processed within 10 business days after we receive and inspect the returned item. The refund will be issued to the original payment method.

Partial Refunds

Partial refunds may be issued if the returned item shows signs of use, damage, or missing components not due to our error.

Exchanges

Exchanges are subject to product availability. Contact us at [email protected] to check availability and initiate an exchange. You may be responsible for shipping costs for exchanges not due to our error.

Damaged or Defective Items

If you receive a damaged or defective item, contact us within 7 days of delivery at [email protected] or +1 (469) 697-2597. Provide photos and a description of the issue. We will arrange a replacement or refund at no additional cost to you.

Customer Responsibilities

You are responsible for:

• Ensuring return items are securely packaged to prevent damage
• Providing accurate contact and order information
• Complying with all terms in this policy

Contact Information

For questions about this policy, contact us at:

• Email: [email protected]
• Phone: +1 (469) 697-2597
• Address: 4097 Southwest Lincoln Terrace, Dallas, Texas 75262, United States

Policy Updates

We reserve the right to update this policy at any time. Changes will be posted on https://www.qavro.store and effective immediately upon posting.